Blogger.com support freaking sucks!!!!
I don’t normally make post’s on services if I don’t like them. I am more the type to just never use them again but honestly I am not in the mood to do that today. In this case I am just pretty unhappy because blogger is making me double check their work that they ARE NOT EVEN DOING.
I stopped posting information over at my blogger account on directoryrevolution.com about a half year ago. I recently have been trying to upload a pay per post project on that blog to test out payperpost.com service and how well it works for gaining traffic, links and branding.
I have been having problems with uploading and re-publishing my index and making new post’s is absolutely impossible because of an error that is occuring with a problem on Blogger.com’s side. Before posting this and of course emailing blogger.com I made sure I check through there FAQ’s and checked all of my ftp settings to make sure they where correct.
It has been almost 3 weeks now and I have received 2 emails from them over this period of time telling me how I should keep checking their resource section to figure out whats wrong because they don’t have time for me. Here is an email from blogger.
Hi there,
Thanks for contacting Blogger Support. Thanks to your input and feedback,
we have reviewed and fixed several bugs on the new version of Blogger in
recent days. Several FTP issues have been resolved as a result of these
fixes. If you are still experiencing with publishing your blog please
simply reply to this message with the details of your problem. We will
gladly look further into your issue and get back to you as soon as
possible. Thanks for your continued patience.
Sincerely,
Karl
The Blogger Team
This is the second email over a 3 weeks asking me to reply to them if I am still having the problem. Now I can be patient and I am an understanding person but where in this email did they ever say they actually looked into MY problem. NEVER!!! They didn’t even open up my control panel and test it themselves. What kind of customer service is this? I am still having the problem and if someone took 2 minutes to take a look they would not have had to email me asking ME to check it out. Now I have responded to them asking them to just double check their work and make sure this gets fixed. I am pretty sure I will get another email asking me to check it out and it has not been fixed but lets hope that this gets resolved.
I am just hoping to make blogger aware of there horrible customer support and I hope they decide to change this before more people move to other true quality blog hosting services.
How much do you pay for Blogger’s services?
O god I have been having the same problem. I don’t care that its free. Who wants problems like this on a free service. Yes, because its free does that mean I should put up with this stuff? Hell NO!!!
Purchasing a hosting account and putting wordpress is the best way to go and this is a reason why.
I have a client who entered their email as “gnail.com” then forgot his password and now can’t login. There is absolutely no way to get in there! A simple script in the registration process that would check for the correct spelling of “gmail.com” would remedy such situations.